US Store Information

Discounts

  • We offer a discounted price on Complete Sets of the 9 titles in the Ringing Cedars Series as displayed in our online stores.
  • We offer 2 Gift Packs of Book 1 – Anastasia; a 5 Pack, and a 13 Pack for readers keen to introduce the Ringing Cedars Series to others.
  • Customers outside the U.S.A., please follow the International Flag links at the top of our store page to visit the nearest store for discount options available in the local currency at that location.
  • Wholesale discounts are available for bookstores – please email Customer Service with your details to be contacted.

Payment options

You can pay by credit card (Visa, Master Card, Discover and American Express) when ordering online , by phone, by mail or by fax. You can also pay by check or money order in US Dollars when ordering by mail. You can download and fill out this ORDER FORM to mail or fax should you wish.

Shipping rates

Your shipping rate (and delivery time) depends on your location and the shipping method you choose. Our shopping cart calculates the weight of your order, checks the country and zip code of your order's destination, and looks up a database of zone rates and supplies you with a range of shipping options. Depending on the the destination and weight of your order, you will be offered one or more of the following shipping options:

  • Media Mail
  • Priority
  • Express

Unless otherwise pre-quoted by our Customer Service, all mailed or faxed orders to US addresses will be shipped via USPS Media Mail, provided the correct shipping and handling charges have been included with the order. Please include a daytime phone number so we can contact you if necessary.

Due to Media Mail's 4 - 6 weeks delivery time to Hawai'i, customers shipping orders to Hawai'i are advised not to choose the Media Mail option.

Delivery times

Most orders ship from our warehouse within 1 – 2 business days. Transit times will depend on your choice of shipping method. A range of shipping options for the destination and weight of your order are displayed during the checkout process. A valid State and Zip code is required for the correct display of shipping options and cost calculations.

Within the USA Media Mail is the cheapest but also the slowest with mainland transit times of 5 – 12 mail days.

Note: Due to Media Mail's 4 - 6 weeks delivery time to Hawai'i, customers shipping orders to Hawai'i are advised not to choose the Media Mail option.

Priority is much faster with mainland transit times of 3 – 5 mail days. Express is the fastest with mainland transit times of 2 – 3 mail days. Remember that these transit times start only when your order ships, which is usually within 1 – 2 business days of our receipt of it. When ordering by mail, allow ample time (2 weeks in the US, 4 weeks internationally) for your order & payment to reach us.

Insurance

U.S. orders: If your order was shipped to a physical address and should your order be lost by the carrier (as confirmed by tracking information), we will replace it at no cost to you. If you receive an item / order which has been damaged in transit, we will also replace the item / order, provided you:

  • You notify us within 30 days of receiving the goods.
  • You immediately return to us (at our expense) such damaged goods, if requested by us or one of our nominated representatives (such as a Fulfillment House or Shipping agent, contracted by us).

International orders: We insist that all International orders include tracking. Should your order be lost by the carrier (as confirmed by tracking information), we will replace it at no cost to you. If you receive an item / order which has been damaged in transit, we will also replace the item / order, provided you:

  • You notify us within 30 days of receiving the goods.
  • You immediately return to us (at our expense) such damaged goods, if requested by us or one of our nominated representatives (such as a Fulfillment House or Shipping agent, contracted by us).

Sales tax

Hawai'i customers pay 4.17% general excise tax, which is added to the order total.

International

Customs taxes: All international customers are responsible for customs dues or other taxes & fees that may be levied in your country. We will not accept orders returned to us due to customer's failure to pay the customs dues / fees in a timely manner.

Order tracking: All shipping options offered include tracking.

Delivery times: While most US Postal Service Air Mail shipments arrive within about 7 – 14 business days to most destinations worldwide, in rare cases they may take longer (up to 1 month or even up to 3 months due to customs delays). If time is a priority, choose Express.

Insurance/Lost or damaged orders: See Insurance section above

Returns

Returns: Applies only to items purchased directly from Ringing Cedars North America. Books and CD's/DVD's are not returnable, and may not be redeemed for cash. However goods that you have received in a damaged condition or with a manufacturing fault may be replaced at our expense, provided:

  • Provided you purchased the goods yourself directly from us.
  • You notify us within 30 days of receiving the goods.
  • You immediately return to us (at our expense) such damaged goods, if requested by us or one of our nominated representatives, such as a Fulfillment House or Shipping agent, contracted by us to fulfill your order.

Damaged books, opened videos, music discs, cassettes and audio books will only be exchanged for a replacement of the original item.

Refunds: All sales are final. No refunds. Your order cannot be cancelled or modified once it has been placed in our system. Please check your order carefully prior to checkout to make sure it is accurate. If you have made a mistake, return the package unopened to the return address indicated, mark it "ordered in error". You will be refunded the purchase price of the books, but not the shipping. All orders lost by carrier as indicated by the tracking system will be replaced free of charge.

Privacy

We respect our customers' privacy. Ringing Cedars North America believes that your personal information – including your purchase history, phone number, email and residential addresses and credit card data – belongs to you. We collect this type of information only to serve you when you provide it to us, but we do not rent or sell your information to third parties. When you place your order online through our secure shopping cart, your Credit Card details are encrypted and are not visible to any third party.

We work with reputable third party supplies, such as fulfillment services (companies that warehouse and ship your order) and freight companies (mainly USPS and FedEx) to assist us in delivering your order to you. In these instances, we will provide your personal information to those third parties only so that they can perform these services. In addition, we may be required to disclose your personal information to third parties based on a legal obligation; however we will only accommodate these requests when it is determined to be legally necessary in the reasonable opinion of our counsel.

You may read a fuller disclosure of our Company Policies here.

Security

Shopping at www.ringingcedars.com is 100% secure. The Ringing Cedars Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. We use a secure payment processing engine to securely operate the shopping cart and process payments. To make purchases from the Ringing Cedars Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information by encrypting it while it’s transmitted over the Internet.

Online Ordering

You can conveniently place your order 24 hrs per day, 365 days per year through our secure online store,
and pay with a credit card. (We can accept Visa, Mastercard, Amex and Discover)
Click on the "Buy Now" button in the Navigation Bar at the top of this page or here to enter the Online Store.
Enter the quantity desired beside each of the items you want, then click on any "Proceed to Checkout" button to view your shopping cart and complete your order. On the Checkout page you can:

  • modify your order (adjust quantities and/or remove items)
  • enter a coupon code if you have one (from one of our promotions)
  • add a free gift card message (up to 255 characters)
  • choose your preferred shipping method and see the calculated shipping cost to your delivery address
  • review your final order
  • and enter your credit card details (We can accept Visa, Mastercard, Amex and Discover)

When you are ready to checkout, simply click on the "Process My Order" button. Please click on the button once ONLY, then wait for confirmation that your order was correctly processed. If you have not filled all the required data fields, you will be asked to do so, before your order will process successfully. Make sure that you supply a valid email address as you will be sent an order confirmation, and later when your order leaves our warehouse, a notification with a tracking number.

If at any time you experience problems with the shopping cart on this website, please call our Toll FreeOrder Line to place your order over the phone, or email us with your contact details - requesting help.

Phone Orders

You can call our toll free Order Line to place your order over the phone with a credit card. Customer Service agents cannot answer questions about the content of the books, or provide you with additional information. If you cannot find the answer to your question on this website, you may write, or use the email form on the contact page to request assistance from the publishing office. Please understand that due to the extraordinary interest generated by these unusual books, you may not receive an answer immediately. Someone will contact you however if you supply your contact information.

Mail Orders

Post your order with your payment to:

Ringing Cedars North America
415 Dairy Road, Suite E-339
Kahului HI 96732

We recommend that you download and print out this Order Form to fill out and post with your payment to the address above (also on the top of the form).

When ordering by mail, you can pay by credit card, personal or cashier's check (in US dollars, drawn on a US bank) or money order (issued by a US or a Canadian bank or organization in US dollars). Allow 2 weeks (US) or 4 weeks (International) for your order to reach us.

When you mail your Order Form make sure to supply all the required information (titles and quantity of the sets/books you are ordering; the shipping address, billing address, your name and phone number; and order total). Remember to enclose a chequue/MO made payable to Ringing Cedars North America or add your credit card details including number and expiration date. You must also include the appropriate shipping & handling fees in your order total. If your caculated total is found to be incorrect, we reserve the right to correct it and either charge your credit card the corrected amount, or request a corrected cheque/MO be sent to us.

A US customer, when ordering by mail, for example, the Complete Set of the 9 books, should add $0.30 for each book (9 X $0.30 = $2.70), plus the $3.65 packing & handling charge, a total of $6.35, to the cost of the books.

Customers ordering by mail from outside the US should first call Customer Service for a shipping quote.

Fax Orders

We recommend that you download and print out this Order Form to fill out and fax to the toll free fax number (also on the top of the form).

When you Fax your Order Form to our toll free Customer Service fax number, make sure to supply all the required information (titles and quantity of the sets/books you are ordering; the shipping address, billing address, your name and phone number; credit card number and expiration date; and order total). Remember to include the appropriate shipping & handling fees in your order total. If your caculated total is found to be incorrect, we reserve the right to correct it and charge your credit card the corrected amount.

A US customer, when ordering via fax, for example, the Complete Set of the 9 books, should add $0.30 for each book (9 X $0.30 = $2.70), plus the $3.65 packing & handling charge, to the cost of the books.

For your protection Credit Card details on mailed or faxed orders are cut off your order form and shredded as soon as your order has been processed.

Customers ordering by fax from outside the US should first call Customer Service for a shipping quote.

Customer Service

Click here for complete Customer Service contact information, including phone/fax numbers and e-mail, and operating hours.

Tracking Your Order

If you placed your order online, and supplied an email address, you will automatically be sent a confirmation email with a tracking number, when your order has shipped.

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